El Carmen Hotel

The staff were incredibly welcoming, friendly and kind. Arnold was just lovely to our family and he felt so genuine and warm hearted. It was so sweet to have the staff say hello daily to our son and remember him by name. Location was perfect, easily walkable to points of interest and also easy to grab a tuk tuk to anything further out. Breakfast was fantastic every time and you cannot have a better view to start your day. The rooms were very clean. Would stay here again and would recommend to others! We really loved our stay.

We loved this stay. We booked the 3 bed room. The breakfast on the terrace was really good, the women at the front desk was very attentive. We were able to leave our bags there overnight while we did a tour to Acatenango. The parking is only a couple of blocks away, very accessible. The beds were comfortable and the room and bathroom where clean. It is possible to change USD to Quetzales at the front desk (yet not much $50 in our case and at a lower rate 6.5). We would definitely recommend!

The hotel is right across from the jade museum, a half block from an artisan market and 2 blocks/4 minutes walking from the main square. It’s also 10-15 minutes walk from several artisan markets and great shops (we liked the big market in the square next to condesa cafe the best) The hotel has a great rooftop, and if the weather is clear you can watch fuego volcano erupting in the distance and have great views of Acatenango. The breakfast is really nice. We had a room on the second floor, so we didn’t experience any of the dampness that others have complained of. We also didn’t really hear any noise after 9pm-so we are either less sensitive, came during a lower tourist season or were too tired to notice.

Location was excellent and so were the breakfast options and view from the terrace

Excellent in most ways